Our Ethos...

 

Our passion for developing our own people, coupled with our extensive training programme, ensures everyone has the opportunity to develop and grow within Chase Buchanan.

Our staff are friendly, approachable, confident, highly motivated and are dedicated to achieving results. Honesty, integrity, a commitment to do their best and take pride in everything they do are typical qualities of a Chase Buchanan employee.

We all fully embrace the company ethos of 'Providing a level of service rarely experienced when moving home'.

If you are considering instructing an Estate Agent, we believe you should know what their existing Clients say about them. We hope you enjoy reading some of our most recent testimonials.

Don’t take our word for it, check out our independent reviews on All Agents

 

Colin & Bradley

Joint Managing Directors

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Speaking as a tenant, I've been impressed with the service that Natara has provided us to date. We've rented through several 'big name' estate agent management services in the past and hadn't been happy with them. But in contrast, CB have been great so far. We recently had an issue with our flat that needed looking into, and it was dealt with really quickly: I got a call from a contractor on the evening of the same day that I reported it to Natara, and the contractor visited the next day! I get the impression that CB act with some autonomy to deal with day-to-day stuff, meaning it gets dealt with quicker. They also seem to hire good contractors: friendly people who know their stuff and the local area! I even got restaurant tips from a surveyor who visited! From my experience so far I'd recommend.

Josh Hill - Tenant

Residential Concierge

I turned to Chase Buchanan after having had a slightly frustrating sales process (a buyer was found after only a few weeks of marketing, but the sale fell through and my then acting agents were unable to secure another buyer for several weeks). I received a call from Danny at Chase Buchanan enquiring about the status of my sale and after venting my frustration, Danny reassured me that they could sell my property and would be 100% committed to achieving the best outcome. I met with Danny and was immediately impressed by his determination and laser sharp focus, so I agreed to list with them on a multiple agency basis. The next part of the process was simple and seamless - Chase Buchanan coordinated the photography and prepared the brochure and Daniel also took the time to view the property in advance. Needless to say, within barely a fortnight, Danny and Daniel had found another buyer and fought my corner in the negotiations to help me achieve a price beyond what I was expecting. The team didn't stop there - Daniel and Danny kept me fully appraised of the progress of the purchase and chased all parties frequently to ensure the sale was completed as soon as possible and with few complications. I was thoroughly impressed and would highly recommend them - they would be my go to now for any future property listings.

Kew - Vendor

Richmond Sales

Absolutely pleased with Chase Buchanan to have gone through another wonderful experience finding a rental property. Many thanks for helping me find a good one in a very short time. I am happy to move in to my new home.

Branimira - Tenant

Twickenham Lettings

Aiden's knowledge of the lettings market is very impressive. He had a great insight into the current market and advises on the current values and a realistic rent, which many agents increase in order to market properties. He is very helpful and professional and works for both landlord and tenant which makes the entire process of moving and contract signing much easier. Having a professional like Aiden to arrange everything makes the process much smoother and I would not use another agent again in Twickenham.

Lucy - Landlord

 

Twickenham Lettings

Dear Dawn

 

I would like to thank you for making the Argyle House project a sales success.

 

It was your knowledge of the market, your management of the buyers through the buying process and your regular weekly, and sometimes daily, feedback to us on the requirements needed to see each sale over the line that was invaluable.

 

The market had softened during the sales period, which created additional challenges, but your enthusiasm and professional drive kept the sales coming in on target.

 

I would recommend Chase Buchanan to any developer, but at the end of the day fully understand that it is the individuals in the team that provide the value to your customers.

 

If I ever went into the Estate Agency business you would be the first person I would want on my team!

 

I hope we can work together on future projects, in the meantime I wish you every future success.

 

Best wishes

Alaster Dibbo - Vendor

Richmond Sales

Dawn and Danny at the Richmond office were really great from start to finish.
Whilst marketing our property, they understood our situation well and listened to us, to act accordingly to help us achieve the result we wanted.
Once they had secured our buyers, they kept us regularly informed with updates and we always felt the transaction was secure.
They were also great at liaising with their St Margarets office, to ensure that our onward purchase moved forward smoothly. The end result was a very swift, drama free transaction, taking less than 7 weeks from offer to exchange.
We would not hesitate to recommend Dawn and Danny to those looking to sell their property, or buy a property, in the area.

Laura P - Vendor

Richmond Sales

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