Code of Conduct


National Association of Estate Agents (NAEA)

Visit National Association of Estate Agents (NAEA)

The National Association of Estate Agents (NAEA) is the largest estate agency organisation in the UK, representing nearly 10,000 members. It is committed to raising professional standards across all aspects of the property market for the benefit of member agents and ultimately the home moving public. As Members of the NAEA we follow a strict code of conduct and maintain the highest standards of professionalism, ensuring you receive the best service available.

We have Client Money Protection (CMP) insurance through our Propertymark Membership.


Association of Residential Letting Agents (ARLA)

Visit Association of Residential Letting Agents (ARLA)

The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.

We are members of a Client Money Protection Scheme through ARLA Propertymark, which protects our clients’ money from fraud and theft. To view our CMP certificate, please click here.

To view our conduct and membership rules, please click here.


The Property Ombudsman (TPO)

Visit The Property Ombudsman (TPO)

The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme. Firms who are members follow the TPO Code of Practice for Residential Sales, which has been approved by the OFT under the Consumer Codes Approval Scheme.

tpos lettings

The Property Ombudsman Lettings (TPO)

Visit The Property Ombudsman Lettings (TPO)

The Property Ombudsman (TPO) Scheme provides a free, fair and independent service for dealing with unresolved disputes between member agents and tenants and landlords of property in the UK. The TPO is a member of the British and Irish Ombudsman Association and follows the standards and rules of the association. The Ombudsman is totally independent of the TPO Scheme member agents and reports directly to the TPO Council, which has a majority of non-industry members.


Tenant Deposit Scheme (TDS)

Visit Tenant Deposit Scheme for Regulated Agents (TDS)

Tenants in the private sector give their landlords a deposit against possible dilapidations or damage to the property. The Tenancy Deposit Scheme (TDS) has been developed to ensure that the deposits they hold are protected and that disputes about their return are resolved swiftly, inexpensively and impartially.

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