Code of Conduct
National Association of Estate Agents (NAEA)
The National Association of Estate Agents (NAEA) is the largest estate agency organisation in the UK, representing nearly 10,000 members. It is committed to raising professional standards across all aspects of the property market for the benefit of member agents and ultimately the home moving public. As Members of the NAEA we follow a strict code of conduct and maintain the highest standards of professionalism, ensuring you receive the best service available.
Association of Residential Letting Agents (ARLA)
The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.
The Property Ombudsman (TPO)
The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme. Firms who are members follow the TPO Code of Practice for Residential Sales, which has been approved by the OFT under the Consumer Codes Approval Scheme.
The Property Ombudsman Lettings (TPO)
The Property Ombudsman (TPO) Scheme provides a free, fair and independent service for dealing with unresolved disputes between member agents and tenants and landlords of property in the UK. The TPO is a member of the British and Irish Ombudsman Association and follows the standards and rules of the association. The Ombudsman is totally independent of the TPO Scheme member agents and reports directly to the TPO Council, which has a majority of non-industry members.
Tenant Deposit Scheme (TDS)
Tenants in the private sector give their landlords a deposit against possible dilapidations or damage to the property. The Tenancy Deposit Scheme (TDS) has been developed to ensure that the deposits they hold are protected and that disputes about their return are resolved swiftly, inexpensively and impartially.